Brough and South Cave Medical Practice

The practice operates a complaints procedure in line with NHS guidelines. A leaflet detailing the procedure is available from reception. Our aim is to give the highest possible standards of service and we will try to deal swiftly with any problems that may occur. We welcome comments and suggestions on how we could improve our services. If you have a comment or suggestion, please let a member of staff or the practice manager know as appropriate.

Booking Transport To The Hospital

If you need an ambulance to take you to the hospital for either an out-patient appointment or for admission etc., and your condition and circumstances make it inappropriate to travel by any other means, please telephone the ambulance booking service direct on 0870 6000668.

Your Rights And Responsibilities

You can expect to be treated by an appropriate doctor/nurse at an appropriate time. You can expect your medical information to be kept confidential. You can expect to be treated courteously whenever you contact or visit the surgery and we would ask that you treat our doctors and staff the same way. We would expect you to arrive on time for your appointments and to cancel them as soon as possible if you are unable to attend.

If you repeatedly do not keep your booked appointments, and no reasonable explanation is given, you may be asked to register elsewhere. We would expect you to ring before 10.30am to request a home visit and to allow at least 48 hours for a repeat prescription to be signed. If you are violent or abusive to a member of the practice or attached staff or any person on the practice premises, the police will be informed and you may be removed from the practice list immediately and asked to register elsewhere.

You can request a consultation with any practitioner if you are:

• Aged 16-74 and have not been seen for three years
• Aged 75 and over and have not been seen for 12 months

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.

This scheme is available from reception.